All orders are shipped from our US warehouse.
Standard Shipping
Sent out on Mondays to Fridays business hours, excluding holidays
Orders are typically delivered within 3-7 business days after being placed. Sometimes, delays happen due to weather conditions or things outside our control so please allow up to 12 business days for your item to be delivered.
Tracked & Insured Standard Shipping
Sent out on Mondays to Fridays business hours, excluding holidays
Orders are typically delivered within 3-7 business days after being placed. Sometimes, delays happen due to weather conditions or things outside our control so please allow up to 12 business days for your item to be delivered.
One-time free replacement for lost/stolen packages
Express - Priority Dispatch & Tracked
Sent out on Mondays to Fridays business hours, excluding holidays
Orders are typically delivered within 2-5 business days after being placed. Sometimes, delays happen due to weather conditions or things outside our control so please allow up to 10 business days for your item to be delivered.
One-time free replacement for lost/stolen packages
Where can I find my tracking number?
When your items are shipped out, you should receive a notification from us via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, contact our customer support channels and we'll gladly assist you.
For more information, please send a direct email to the founder at support@frostaid.com.
Can I change the shipping address for my order?
FROST AID is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping addresses are correct when placing your order. If we have made an error, we will fully take responsibility and send you a replacement at no additional charge.
I think my package might be stolen/lost in transit, what do I do?
If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property, lobby, or mailroom and reach out to neighbors in case someone has accepted the package on your behalf or it was mis-delivered. We advise waiting 1-2 business days to see if the package is redelivered by the carrier. If your package has still not been located or redelivered after 2 business days, please notify your local post office directly to file a claim. You can file a claim at your local courier by providing your tracking information. After you file a claim, please wait for their response before reaching out to us. E-mail us at support@frostaid.com. with the reply of your local courier so that we can assist you further.
FROST AID is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. For your own peace of mind, we recommend opting for the expedited and insured shipping methods which include a free replacement for stolen parcels.
We will consider an item lost in transit if the tracking information has no updates for 15 days. Please contact us at support@frostaid.com so we can process a replacement. If the package is lost in transit with no fault on the customer's end (i.e. the customer provided the correct shipping address and the USPS somehow lost the package), then we will reship for 100% free.
Do you offer shipping worldwide?
No, we only ship to customers located in the USA. If you’d like to verify if we can ship to your address, please directly email the founder at support@frostaid.com.
