REFUND POLICY
REFUNDS & GUARANTEE
60-Day Money-Back Guarantee:
1. It should be within 60 days of using the product.
2. It should be about dissatisfaction with the results of using the product. And the customer should email us at support@frostaid.com.
3. There should be at least 2 weeks gap between the delivery date and the ask for refund. This is to avoid fraudulent refunds from customers who do chargeback right after receiving the product.
4. If we suspect fraud, misuse or violation of our refund policy, we reserve the right to revoke the guarantee.
5. After placing a second order, you become ineligible for the refund because the guarantee is meant to reduce your risk for the very first purchase. A second order suggests you are happy with the product. Our refunds team will review each case and make a decision on a case-by-case basis for certain exceptions.
6. The customer is responsible to pay for the return label.
Subscription Renewal Policy
By subscribing, you agree to be charged automatically every 4 weeks at the subscription rate in effect at the time of each renewal. You will receive a reminder via email 3 days prior to each charge. Your subscription will continue until you cancel it through your account portal or by contacting us via email. Cancellation requests must be made before the next billing date to avoid being charged for the upcoming period.
Defective Product
We're incredibly confident in the quality of our product. Unfortunately, on the odd occasion, a product may damage during transit or arrive defective. If this is the case, please email us at support@frostaid.com with proof of the defective product and we will provide a free re-shipment of the product. Emails for a defective product must be sent within 60 days of delivery of the product. Our refund Policy time frame is 60 days from when an order arrives at your address.
At FROST AID, we work hard to provide our customers with the best possible experience. Part of that experience is our easy and efficient return policy. In order to make sure that your return is processed properly, please reach out to our founder first at support@frostaid.com so we can provide you with the return address closest to you.
Missed / Incorrect Delivery
If the delivery is missed because of incorrect address entered by the customer, we DO NOT offer any refunds. Depending on the circumstance, our team will decide if the customer is eligible for a re-delivery.
CANCELLATION TERMS
We offer order cancellation if requested before we process and ship the order. Please reach out to support@frostaid.com.
Shipping Issues
In the event that a package is marked as "delivered" by the carrier but you have not received it, we understand the frustration and inconvenience this may cause. While we empathize with your situation, we would like to clarify that once the carrier confirms delivery, we cannot offer refunds for packages.
